Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan
| dc.contributor | Aucher, Dorothy | |
| dc.contributor | Hirshon, Arnold | |
| dc.contributor.author | Wehmeyer, Susan | |
| dc.date.accessioned | 2011-07-19T21:08:06Z | |
| dc.date.available | 2011-07-19T21:08:06Z | |
| dc.date.created | 1996-05 | |
| dc.date.issued | 1996-05 | |
| dc.identifier.issn | 0099-1333 | |
| dc.identifier.other | Wehmeyer_sayingwhatwe | |
| dc.identifier.uri | http://hdl.handle.net/2374.WSU/5263 | |
| dc.description.abstract | The corporate literature on customer service has much to offer academic libraries. A customer service plan can improve customer relations, improve internal operations, and empower the front line staff to meet customer needs. This article explores the practical aspects of the development of a service pledge at the Wright State University Libraries. This is a pre-print version of an article accepted for publication in the Journal of Academic Librarianship, Volume 22, Issue 3, May 1996. The definitive publisher-authenticated version is available through the Journal of Academic Librarianship. |
|
| dc.language.iso | en_US | en_US |
| dc.publisher | The Journal of Academic Librarianship | en_US |
| dc.relation.ispartof | Library Staff Articles and Presentations | en_US |
| dc.source | The Journal of Academic Librarianship. Volume 22, Issue 3, May 1996. Page 173 | |
| dc.subject | Academic libraries--United States | en_US |
| dc.subject | Aucher, Dorothy | en_US |
| dc.subject | Hirshon, Arnold | en_US |
| dc.subject | Library publications | en_US |
| dc.subject | Wehmeyer, Susan | en_US |
| dc.subject | Wright State University Libraries | en_US |
| dc.title | Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan | en_US |
| dc.type | Article | en_US |
| dc.equipment.digitizing | Epson Expression 10000 XL | en_US |
| dc.permissions | World | |
| dc.publisher.digital | Digital Services Department, Wright State University Libraries | en_US |
| dc.date.digitized | 2011-06-28 | |
| dc.publisher.OLinstitution | Wright State University | en_US |
Files in this item
| Files | Size | Format | View |
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| wehmeyer_sayingwhatwe.pdf | 78.19Kb | application/pdf |
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